Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times are:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times may vary depending on your location and customs processing.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the selected shipping method. Free shipping may be available on eligible orders or promotional offers.
Order Tracking
After your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.
Delays
Unexpected delays caused by weather conditions, customs clearance, carrier issues, or high order volumes may affect delivery times. We appreciate your patience and understanding.
Incorrect Address
Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your package. We will work with the shipping carrier to resolve the issue as quickly as possible.
International Duties and Taxes
International customers are responsible for any customs duties, taxes, or import fees imposed by their country's regulations.